Patient information
Planning your visit
Hours, what to bring, how to pay, and answers to the questions we are asked most.
Opening hours
| Every day, including public holidays | Open 24 hours |
|---|---|
| Antenatal clinic | Tuesday and Thursday |
In an emergency
We are open. Call 0702 349100, come straight in, or go to the nearest hospital.
What to bring
- National ID (or the child's clinic card / birth notification)
- Any medicines you are currently taking
- Previous prescriptions, test results or discharge papers
- Your insurance or SHA details, if you have them
- Antenatal visits: your mother–child health booklet
Paying for care
Please bring your cover details and call before your visit if you intend to claim.
Questions we are asked most
Do I need an appointment?
No. Outpatient care is walk-in, day or night. Antenatal visits run on set clinic days, so call ahead for those.
How long will I wait?
Most patients are seen within half an hour. Urgent cases are always seen first, which can lengthen the queue for routine visits.
Can I be admitted here?
Yes, for short stays and observation. Cases that need surgery, intensive care or specialist input are stabilised here and referred to hospital.
Do you accept insurance or SHA?
We accept cash, M-Pesa, SHA, Turaco and M-Tiba. Bring your cover details, and call before your visit if you intend to claim.
Can someone collect medicine on my behalf?
Yes, if they bring your prescription and their own ID. Some medicines still require the patient to be seen.
Are you open at night and on Sundays?
Yes. The centre is staffed 24 hours a day, every day, including Sundays and public holidays. Walk in, or call ahead so we are ready for you.